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ELECTRONIC FUND TRANSFERS
Your Rights and Responsibilities
Member FDIC ozk.com
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Introduction
Using Your Card
CardFree Cash
Apple Pay, Samsung Pay, Android Pay
Visa Account Updater (VAU)
Overdraft Using Your Card
Preauthorized Payments
My Change Keeper
Types Of Transfers and Frequency
General Limitations
Unauthorized Transfers
Error Resolution
Contact Us
The Electronic Fund Transfers we are capable of handling for consumers are indicated below,
some of which may not apply to your account. Some of these may not be available at all
terminals. Please read this disclosure carefully because it tells you your rights and obligations
regarding these transactions. You should keep this notice for future reference.
Introduction
"Bank", "we", "our", and "us" refer to Bank OZK
Defining words in this agreement
"You" or "your" refer to the owner and, if applicable, the co-owner and/or the guarantor.
"Use" refers to any presentation of the Card or disclosure of its associated card number or
PIN in any manner, or the keying of any username, password or security code, which
permits any person to purchase products or services or to withdraw or transfer funds or
make payments.
"Business day" refers to Monday through Friday excluding federal holidays.
"Overdraft" refers to when the account has a negative balance.
"Card" refers to all consumer debit cards and ATM cards that are issued to the customer.
PIN (Personal Identification Number) refers to an identifying number required to use a
Card.
"Available Balance" is the amount of money in your account, minus any holds (such as
outstanding debit card authorizations) and deposits that are not yet available due to our
funds availability policy. It does not include checks you've written that have not yet cleared,
pending online bill pay transactions, or pre-scheduled debits (e.g. health club dues
automatically debited from your account at a certain time each month).
"Account" refers to all types of consumer deposit account(s) for which you may obtain a
debit card/ATM card.
Using Your Card
Table 1 shows how you can use your Bank OZK debit card to make
purchases and payments, use ATMs, and make transfers. Please
note that some services described below may not be available at all
ATMs.
Actions
How you can purchase or pay
Use your Bank OZK Card at merchants who
accept payments through a network in which
the Bank participates (Visa)
Use your Bank OZK Card to pay bills directly
to merchants or others
Request cash back after making a PIN-based
transaction at a merchant that offers this
service
Use your Bank OZK Card through a mobile
device at participating merchants that accept
mobile payments
Bank OZK ATMs
Non-Bank OZK ATMs (Fees may apply)
View your account(s) balances
Withdraw cash
Transfer funds between Bank OZK checking
and savings accounts
Make deposits to your Bank OZK accounts (At
participating ATMs; not available for OZK
Pathway accounts)
View your Bank OZK Account balances (fees
may apply)
Table 1
Debit
Card
ATM
Card
Where you can withdraw money
What you can do at Bank OZK ATMs
What you can do at non-Bank OZK ATMs
Withdraw cash (fees may apply)
Non-Bank OZK ATMs are operated by someone other than Bank OZK. You may
use your Bank OZK debit card to withdraw cash, check balances, and transfer
funds between accounts linked to your Bank OZK debit card. Some options may
not be available at all non-Bank OZK ATMs or may have a withdrawal limit.
Fees for using your debit card
When you use an ATM not owned by us, you may be charged a fee by the ATM
operator or any network used (and you may be charged a fee for a balance
inquiry even if you do not complete a fund transfer).
In addition, you will be charged $2.50 fee by Bank OZK.
Table 2 shows the fees that may be assessed with your Card.
Table 2
Activity Fees
Stop Payment
Foreign ATM Transaction*
Card Replacement
Personal Debit
Card
ATM
Card
International Transaction (currency conversion)
International Transaction (no currency
conversion)
$35
$2.50
$5
3%
3%
N/A
$2.50
$5
3%
3%
*Fee assessed for cash withdrawals, balance inquiries, funds transfers, payments, or any other
activity. Fees charged by the ATM owner may also apply. You may be charged a separate fee for
each of these activities.
Currency Conversion - Visa
When you use your Card with the Visa logo at a merchant that settles in
currency other than US dollars, the charge will be converted into the US dollar
amount. The currency conversion rate used to determine the transaction amount
in US dollars is a rate selected by Visa from a range of rates available in
wholesale currency markets for the applicable central processing date, which
rate may vary from the rate Visa itself receives or the government-mandated
rate in effect for the applicable central processing date, in each instance, plus or
minus any adjustment determined by Bank OZK. The conversion rate in effect
on the processing date may differ from the rate in effect on the transaction date
or the posting date.
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Important Additional Fee Notice
Visa charges an International Service Assessment Fee on all
international transactions. Therefore, transactions completed with
your Visa Card will be subject to an International Service Assessment
(ISA) Fee of 3.000% of the transaction amount when there is a
currency conversion. If there is no currency conversion (the
transaction is completed in the same currency as your country as
cardholder), the ISA Fee will be 3% of the transaction amount. The
ISA Fee applies to transactions conducted in a country outside of the
United States of America, Puerto Rico or the US Virgin Islands.
Daily limits for using your Card
You may use your Card until you reach the lesser of 1) your daily
ATM withdrawal limit and daily purchase limit, or 2) your Available
Balance in your Account.
Daily ATM withdrawal limit
is the maximum amount of cash you may
withdraw from the account or accounts associated with the Card at an
ATM.
You may not exceed $500 in withdrawals per day
Daily purchase limit
is the maximum amount of money that can be
debited from the primary account associated with the debit card.
Purchase goods in person, by phone, or by computer
Pay for services in person, by phone, or by computer
Get cash from a merchant if the merchant permits, or from a
participating financial institution
You may not exceed $5,000 in transactions per day
Revocation of the Card
Bank OZK may revoke your Card and Account at any time. All Cards
are the property of Bank OZK and must be surrendered to Bank OZK
upon demand. For fraud prevention, Cards will be revoked after 12
months of card inactivity.
CardFree Cash
CardFree Cash allows Account holders without a physical card to
immediately access cash at a participating ATM.
No POS transactions are permitted
Cash withdrawals from checking/savings accounts up to $500
per day
Limited ATMs nationwide. Please visit popmoneylocator.com
for eligible ATMs
Standard ATM fees apply.
Apple Pay, Samsung Pay, Android Pay
Mobile apps allow the customer to pay for goods and services at
participating merchants without a physical card by simply tapping or
waving a smartphone to the card reader terminal. The smartphone
uses NFC (near-field communication) technology to communicate
with the register by submitting the customer's Card information stored
in the mobile app.
Apple Pay Enrollment
The customer must be signed into iCloud using his or her Apple ID. In
the selected iOS device, go to wallet and click to add a debit card.
Then follow the on-screen steps to add the Card information. The
Bank will then verify the information and authorize the Card to be
added to Apple Pay
Samsung Pay Enrollment
The customer must be signed into his or her Samsung account and
then agree to all of the Terms of Service. A verification method must
be assigned: either fingerprint or 4-digit Samsung Pay PIN. Once
verification method is assigned, then click to add a debit card.
Samsung Pay will automatically detect the number and expiration
date on the Card by aligning the Card within the view frame. If the
information is not detected, the information can be entered manually.
To authenticate the customer's identity, a onetime password will be
sent, based on the user's selection, within a text message, an email,
or by a phone call.
Android Pay Enrollment
The customer must be signed into his or her Google Account, provide requested
information, and add a debit card to the Android Pay app. Android Pay will check
to ensure the Card's issuer supports the Service and whether the Card itself is
eligible to be used with Android Pay. Click to accept the Terms and Conditions.
Android Pay stores a "virtual account number" that represents the Card's actual
Card number.
Visa Account Updater (VAU)
Visa Account Updater (VAU) enables the electronic exchange of updated account
information among participating merchants, acquirers, and Visa Card issuers.
VAU delivers updated cardholder account information to a merchant with
authorization to bill for recurring payments in a timely, efficient and cost effective
manner. If a merchant participates in this service, the merchant will receive the
updated debit card information. If your debit card is reported as fraudulent, your
Card will not be provided to the VAU service. Since not all merchants subscribe
to this service, it will be the customer's responsibility to notify each merchant with
the new debit card number and/expiration date to help ensure your next
automatic payment will go through.
Overdraft Using Your Card
Customers must meet Bank qualifications and opt-in to allow overdrafts at ATM
and point-of-sale for debit card transactions against unavailable funds. With
Bounce Proof Plus, enrolled account holders are allowed to use overdraft
protection for everyday debit card purchases and ATM withdrawals. Enrolling in
Bounce Proof Plus permits debit card purchases to be approved even if the
account doesn't have enough money available at the time of purchase. An
overdraft fee of $35 per item will apply. Overdraft protection is a Bank courtesy;
overdraft transactions may or may not be paid at the Bank's discretion. See the
Schedule of Fees and "What You Need to Know about Overdrafts and Overdraft
Fees."
Preauthorized Payments
The following explains your rights for recurring payments.
Right to stop payment and procedure for doing so:
If you have told us in advance to make regular payment(s) out of your account,
you can stop any of these payments. Here's how: call or write us at the
telephone number or address listed in this disclosure, in time for us to receive
your request 3 business days or more before the payment is scheduled to be
made. If you call, the Bank may also require you to put your request in writing
and get it to us within 14 days after you call. You may not stop payment on an
item you purchased or a charge already pending on your account. The Bank will
charge $35 for each stop payment.
Notice of varying amounts
If these recurring payments vary in amount, the person you are going to pay will
tell you 10 days before each payment, when it will be made and how much it will
be. (You may choose instead to get this notice only when the payment would
differ by more than a certain amount from the previous payment, or when the
amount would fall outside certain limits that you set.)
If you try to cancel your debit card instead of either stopping the payment
through the merchant or with Bank OZK, the recurring payment could still post to
your debit card.
My Change Keeper
When you enroll in the My Change Keeper savings service, the Bank rounds up
the amount of any Visa debit card purchase made by you or any Visa debit
cardholder of your Checking Account to the next whole dollar amount in excess
of the purchase price, and/or any additional amount you selected, and transfers
that amount from your Checking Account to the designated savings or checking
account(s).
Other Types of Transfers
Preauthorized Credits
You may make arrangements for certain direct deposits to be accepted into your
checking or savings accounts.
Preauthorized Payments
You may make arrangements to make payments from your checking account.
Telephone Transfers
You may access your accounts by telephone at 1-800-536-0897 using a
touch-tone phone, your account numbers, and your security code to:
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Get checking, savings, or loan account information
Transfer funds between checking and savings accounts
Make payments from checking or savings to loan accounts with
us.
ATM Transfers
You may access your accounts by ATM using your ATM or Visa
Check Card and personal identification number (PIN) to:
Get checking or savings account information
Transfer funds between checking and savings accounts
Cash withdrawals from checking/savings accounts up to $500
per day
Make deposits to your checking or savings accounts through
limited Bank OZK ATMs (not available for OZK Pathway
accounts)
Cut-Off Times. Items deposited at applicable Bank OZK ATMs
before *5:00 p.m. (Central Time) on a business day are
available in your account on the next business day. All ATM
deposit items submitted after 5:00 p.m. (Central Time) on a
business day or a day that is not a business day will be
available on the second business day after the day of the
deposit. *Subject to bank approvals.
Other Transfers Using Your Visa Check Card
You may use your Visa Check Card number and a downloadable app
on your web-enabled cell phone, smartphone, computer, or tablet to
authorize a third party to transfer funds to or from your account.
Transfer withdrawal limits are: 15 transfers and $5,000 per day
Transfer deposit limits are: 20 transfers and $10,000 per day
Online and Mobile Banking Transfers
You may access your account(s) by web-enabled device by
accessing www.ozk.com, or downloading our Mobile Banking App,
and entering your User ID and password to:
Get information on all accounts tied to your Online Banking
service
Transfer funds between checking and savings accounts
Make Payments from checking or savings to loan accounts with
us
Make payments from checking to a third party via Bill Pay
Transfer funds between your account at another financial
institution and your account at Bank OZK
Next Day Inbound and Outbound transaction and daily limit:
$2,500
Standard Inbound and Outbound per transaction and daily
limit: $2,500
Outstanding limit- sum total of customer's pending and/or
unsettled transactions: $2,500
Monthly limit- sum total of customer's transactions in a given
month (30-day rolling limit): $5,000
Cut-Off times. A transfer completed through Online Banking /
Mobile Banking before 7:00 p.m. (Central Time) on a business
day is available in your account the same day. All transfers
initiated after 7:00 p.m. (Central Time) on a business day or a
day that is not a business day will be available the next
business day.
Mobile Deposit
Make a deposit into your checking and savings account using our
downloadable app on your smartphone or tablet.
Not available for OZK Pathway accounts
Transaction and daily limit is $2,500
Cut-Off Times. Mobile Deposit items completed through Mobile
Banking before *5:00 p.m. (Central Time) on a business day are
available in your account the same day. All mobile deposit
items submitted after 5:00 p.m. (Central Time) on a business
day or a day that is not a business day will be available on the
next business day. *Subject to bank approvals.
Electronic Fund Transfers Initiated By Third Parties
You may authorize a third party to initiate electronic fund transfers
between your account and the third party's account.
These transfers to make or receive payment may be one-time occurrences or
may recur as directed by you. These transfers may use the Automated Clearing
House (ACH) or other payments network. Your authorization to the third party to
make these transfers can occur in a number of ways. For example, your
authorization to convert a check to an electronic fund transfer or to electronically
pay a returned check charge can occur when a merchant provides you with
notice and you go forward with the transaction (typically, at the point of purchase,
a merchant will post a sign and print the notice on a receipt). In all cases, these
third party transfers will require you to provide the third party with your account
number and financial institution information. This information can be found on
your check as well as on a deposit or withdrawal slip. Thus, you should only
provide your financial institution and account information (whether over the
phone, the Internet, or via some other method) to trusted third parties whom you
have authorized to initiate these electronic fund transfers.
Electronic Check Conversion
You may authorize a merchant or other payee to make a one-time electronic
payment from your checking account using information from your check to pay for
purchases or pay bills
General Limitations
In addition to those limitations on transfers elsewhere described, if any, the
following limitations apply: transfers or withdrawals from a savings/money market
account to another account of yours or to a third party by means of a
preauthorized or automatic transfer or telephone order or instruction, computer
transfer, or by check, draft, debit card or similar order to a third party, are limited
to 6 per monthly statement cycle. Your account will be charged $10 in addition to
other fees and charges during each statement cycle in which you exceed the
transfer limitations. Refer to the Truth in Savings disclosure for additional
information.
Online/Mobile Banking Fees
See the Schedule of Fees and "What You Need to Know about Overdrafts and
Overdraft Fees."
Except as described within this disclosure, the Bank does not charge for
Electronic Fund Transfers.
Table 3 shows the fees assessed while using Bill Pay.
Table 3
Bill Pay- Rush/Same Day Electronic Delivery
$9.95
Activity
Fee
Documentation
Terminal Transfers.
You can obtain a receipt at the time you make a transfer to
or from your account using an automated teller machine or point-of-sale terminal.
You may not get a receipt if the amount of the transfer is $15 or less.
Preauthorized credits.
If you have arranged to have direct deposits made to
your account at least once every 60 days from the same person or company, you
can call us at the telephone number listed below to find out whether or not the
deposit has been made.
Periodic Statements.
You will get a monthly account statement from us, unless
there are no transfers in a particular month. In any event, you will receive a
statement at least quarterly.
Financial Institution's Liability
Liability for failure to stop payment of preauthorized transfer.
If you order us
to stop one of these payments 3 business days or more before the transfer is
scheduled, and the Bank does not do so, the Bank will be liable for your losses or
damages.
Liability for failure to make transfers.
If the Bank does not complete a transfer
to or from your account on time or in the correct amount according to our
agreement with you, the Bank will be liable for your losses or damages. However,
there are some exceptions. The Bank will not be liable for instance:
If, through no fault of ours, you do not have enough money in your account
to make the transfer
If the transfer would go over the credit limit on your overdraft line
If the automated teller machine where you are making the transfer does
not have enough cash
If the terminal or system was not working properly and you knew about the
breakdown when you started the transfer
If circumstances beyond our control (such as fire or flood) prevent the
transfer, despite reasonable precautions that the Bank has taken
There may be other exceptions not specifically stated in our agreement with you.
Bill Pay- Rush/Overnight Check Delivery
$14.95
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Unauthorized Transfers
Consumer Liability.
Tell us at once if you believe your Card and/or
security code has been lost or stolen. Telephoning is the best way of
keeping your possible losses down
(1-800-274-4482). You could lose all the money in your account (plus
your maximum overdraft line of credit). If you believe your Card and/or
security code has been lost or stolen, tell us within 2 business days
after the loss or theft and you can lose no more than $50 if someone
used your Card and/or security code without your permission.
If you do NOT tell us within 2 business days after you learn of the loss
or theft of your Card and/or security code, and the Bank can prove we
could have stopped someone from using your Card and/or security
code without your permission if you had told us, you could lose as
much as $500. If your statement shows transfers that you did not
make, tell us at once. If you do not tell us within 60 days after the
statement was mailed to you, you may not get back any money you
lost after the 60 days if the Bank can prove that we could have
stopped someone from taking the money if you had told us in time. If
a good reason (such as a long trip or a hospital stay) kept you from
telling us, the Bank will extend the time periods.
Visa Debit Card Additional Limits on Liability for unauthorized
transactions processed on the Visa network.
Unless you have
been grossly negligent or have engaged in fraud, you will not be liable
for any unauthorized transactions using your lost or stolen Visa Card.
This additional limit on liability does not apply to ATM transactions
outside of the U.S., to ATM transactions not sent over Visa or Plus
networks, or to transactions using your Personal Identification
Number which are not processed by Visa. Visa is a registered
trademark of Visa International Service Association.
Contact in event of unauthorized transfer.
If you believe your Card
and/or security code has been lost or stolen, call or write us at the
telephone number or address listed at the end of this disclosure. You
should also call the number or write to the address listed at the end of
this disclosure if you believe a transfer has been made using the
information from your check without your permission.
Error Resolution Notice
In case of errors or questions about your electronic transfers, call or
write us at the telephone number or address listed below, as soon as
you can if you think your statement or receipt is wrong or if you need
more information about a transfer listed on the statement or receipt.
The Bank must hear from you no later than 60 days after the Bank
sent the FIRST statement on which the problem or error appeared.
Tell us your name and account number
Describe the error or the transfer you are unsure about, and
explain as clearly as you can why you believe it is an error or
why you need more information
Tell us the dollar amount of the suspected error
If you tell us orally, the Bank may require that you send us your
complaint or question in writing within 10 business days.
The Bank will determine whether an error occurred within 10 business
days (5 business days if the alleged error involved a Visa
point-of-sale transaction processed by Visa or 20 business days if the
transfer involved a new account) after the Bank hears from you and
will correct any error promptly. If the Bank needs more time, however,
the Bank may take up to 45 days (90 days if the transfer involved a
new account, a point-of-sale transaction, or a foreign-initiated
transfer) to investigate your complaint or question. If the Bank decides
we need more time, the Bank will credit your account within 10
business days (5 business days if involving a Visa point-of-sale
transaction processed by Visa or 20 business days if the transfer
involved a new account) for the amount you think is in error, so that
you will have the use of the money during the time it takes us to
complete our investigation. If the Bank asks you to put your complaint
or question in writing and we do not receive it within 10 business
days, the Bank may not credit your account. An account is considered
a new account for 30 days after the first deposit is made, if you are a
new customer. The Bank will tell you the results within 3 business
days after completing our investigation. If the Bank decides that there
was no error, the Bank will send you a written explanation. You may
ask for copies of the documents that the Bank used in our
investigation.
Confidentiality
The Bank will disclose information to third parties about your account or the
transfers you make where it is necessary for completing transfers in order to
verify the existence and condition of your account for a third party, such as a
credit bureau or merchant, in order to comply with government agency or court
orders, or if you give us written permission.
By Phone
1-800-274-4482
International Number:
1-833-405-6071
Contact Us
By Email
info@ozk.com
Bank OZK
Digital Services
P.O. Box 196
Ozark, AR 72949
Monday through Friday from 7am to 7pm CT
Saturday from 7am to 4pm CT
Business days are Monday through Friday, excluding holidays